Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, you may return it to us for exchange or a full refund, partial refund, store credit. Please see below for more information on our return policy.
1.1 Return
We offer return within the first Seven (7) days of your purchase, based on an item is:
• Faulty/ Damaged
• Not as described.
• Does not perform as promised.
If Seven (7) days have passed since your purchase, you will not be offered a return of any kind.
1.1.1 Eligibility for Return
• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging with all original tags and labels attached.
• To complete your return, we require a receipt or proof of purchase.
• Only regular priced items may be return, exchange and/or refunded, sale items cannot be return, exchange and/or refunded.
1.2 Exchanges
We only replace return items if they are on reasons mentioned in 1.1. If you need to exchange it for the same item, send us an email at support@livelife.lk /request via return template and send your item to our stores: (Relevant Address).
1.3 Refund (if applicable)
• If and when customers are entitled to receive replacement for a purchase and do not have to be contingent in a stock instead of received defective item, or if the order never arrives within fourteen (14) days’ time, your refund policy should stipulate if the customer is entitled to receive a refund.
• If the item in question was marked as a gift when purchased and shipped /deliver directly to you, you will receive a gift credit / stores credit for the value of your return.
1.4 Return Process
To return an item, please email customer care service team at support@livelife.lk to obtain a Return number. After receiving a return number, [R #] place the item securely in its original packaging and [include your proof of purchase / the return form provided / other], and mail your return to the following address:
[Live Life Ceylon (Private) Limited]
Live Life Stores
[LG 37, One Galle Face, Colombo 02, Srilanka.]
With Attn: Returns
[R#]
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, $[Dollar Amount] will be deducted from your return to cover shipping charges.
1.5 Exempt Goods
The following are exempt from refunds:
• Fresh Fruits and Vegetables
• Health and personal care items
1.6 Partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to company error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within Seven (7) working days.
Late or missing refunds
• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
• If you have done all of this and you still have not received your refund yet, please contact us at (email and or phone number)
1.7 Shipping/ Delivery
• It must be sent to the following Address (Relevant Address).
• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• We cannot guarantee that we will receive your returned item.
1.8 Questions
If you have any questions concerning our return policy, please contact us at:
• +94 117 011 110 / +94 768 011 110 / +94 74 256 3463
• support@livelife.lk